The technical issues experienced in the camp registration process have been a persistent challenge. Despite planning, testing and optimizing the system in advance, we know some families experienced technology challenges during the registration process. We appreciate your patience and understanding.
Below are answers to frequently asked questions. Additional questions can be directed to customer service online.
Q: I have been trying to reach customer service, what are their hours?
A: Customer Service is available:
- Monday - Friday: 7 am - 5 pm
- Live Chat available: Monday - Friday, 9 am - 4 pm
Registered Campers
Q: There are multiple charges on my account; when will these clear?
A: If there are multiple charges on your account that are pending on your bank statement, these should clear overnight. However, if they do not, please contact Customer Service.
Q: I was charged in full for my camp fees instead of simply paying the deposit; how can I correct this?
A: If you were charged in full and wish to be refunded for all but the deposit, please contact Customer Service.
Q: I want to ensure that I am registered; how do I check?
A: To verify your registration, please log into your Y online account and review your programs in the ‘My Programs’ link on the left-hand side. If there are errors or issues after review, please contact Customer Service.
Waitlisted Campers
Q: There's no room for the camp I want; if a spot opens, can I transfer to my desired camp without a change fee?
A: First, ensure you get registered for camps that you would choose even if you were put on a waitlist, as this helps us ensure we can support your next steps. Then, yes, if there is space open, we will waive your change fees to move to a new location. Please contact Customer Service to help with this change.
Not Yet Registered
Q: I was not able to register for a program of my choice and it’s now full; is there anything I can do?
A: Please enter your information on our waitlist, and we will notify you if there is an opening. If the waitlist is also full, please contact Customer Service.
Q: I am having issues with getting through the registration process; is there anything I can do?
A: If you are having issues getting through the registration process, please try the following:
- Clear your browser’s cache, close all browser windows and then try again.
- Avoid using multiple devices or browsers when trying to get through the process.
- If you continue to have problems, please contact Customer Service.
Q: Is there financial support available to help me pay for camp?
A: Yes! We want campers to be able to experience a YMCA camp this summer and we never want to turn anyone away because of their financial situation. Please consider reaching out for financial assistance by visiting www.ymcanorth.org/scholarships.
Q: What is going to be done in the future to address registration technology issues?
A: The technical issues experienced in the camp registration process have been a persistent challenge despite planning, testing and optimizing the system in advance. We work directly with those impacted to resolve individual issues. We take your feedback seriously and are committed to making this process better and better every year. We apologize for these difficulties and appreciate your patience and support of our camps.