What This Means for You #2
We are excited to share that we will be transitioning to a new Customer Relationship Management (CRM) system effective March 2025. This upgrade is a key part of our commitment to improving your overall experience with us by enhancing our registration processes and services.
What This Means for You
- Improved Service: The new system will streamline our processes so we can focus more on you and the communities we serve.
- Program Registration: Online registration is currently unavailable as we complete the transition to our new system.
- Continued Support: We are working diligently to ensure that this transition is as smooth as possible, but we do expect there to be some bumps along the way. If you have questions or need assistance, our Customer Service Center team is available to help and can be reached through our Customer Service Contact Form. Please select ‘Online Experience’ as the category when filling out the form.
What to Expect
- Create Your YMCA Community Account: You may have created a Y account in our previous system. That’s great. We carried over your information from our old system to our new system. But you’ll need to create an account in our new system to access it. On the login page, enter the email address used for your previous account and then select the create account option to set a password.
- Enhanced Features: The new CRM will allow us to provide you with even more personalized support and services.
- Online Membership and Program Registration: Online membership registration is now available. (Please note: If you are experiencing problems completing an online membership purchase, please clear the cache and cookies on your web browser and click here to use the membership builder). Program registration dates will be staggered and will be updated here.
- Customer Service: Due to higher demand and system limitations, response times may be longer than normal. Thank you for your patience.
- Fitness Reservations: Pool, water exercise and racquetball reservations are not affected by the CRM transition and can be scheduled as normal.
- Virtual Y: To access Virtual Y, you’ll need to create your Y Community account in our new system. We carried over your information from our old system to our new system. But you’ll need to create an account in our new system to access it. On the login page, enter the email address used for your previous account and then select the create account option to set a password.
Billing and Payments
Payments can be made during the blackout period, however credit card processing will take place by the end of February once our new CRM system is live.
Credit card charges for online purchases or regular draft payments will be listed as “YMCA North-DRAFT- 612-465-0450 MN 55402 US” on your credit card statement.
Thank you for your patience as we make this exciting transition!
As we continue the transition to our new customer relationship management (CRM) system, the following payment draft dates will apply.
Child Care
The next payment draft date is expected to process on Friday, March 14 for the following:
- ECLC: payment will process for weeks of 2/17 - 3/17
- Preschool: payment will process for the month of March
- School Age Care: payment will process for weeks of 2/24 - 3/24
Programs, including Overnight Camp, Teen Wilderness Camp and Family Summer Camp
- March 1 payment drafts will take place the week of March 10, 2025 and will resume their tentatively resume their regular schedule on Tuesday, March 18.
For a smooth transaction on the above draft dates, please ensure sufficient funds are available in your account.
Watch for More Details
We will keep you informed throughout the transition and provide updates on the progress as available. To ensure you have the most current information, please watch for future YMCA of the North email communications. We will be regularly updating this webpage with the latest details and registration information for 2025.
If you would like to receive future communications that include up to date information about our transition to a new CRM system you can join our list with the button below.
We appreciate your understanding and patience as we make this transition. We look forward to continuing to serve you with this enhanced experience.