YMCA of the North is committed to offering programs and services that strengthen youth development, healthy living and social responsibility. Please review our refund policies, which support delivery of our programs and services.

For information about canceling your membership or putting it on hold, please visit Managing Your Membership.

A refund of program fees is available if you cancel your registration no later than 11:59 p.m. CT on the Monday two weeks before your program's start date. 

Program deposits are non-refundable and non-transferable.

No refunds are available for changes or cancellations made after 11:59 p.m. CT on the Monday two weeks before your program’s start date.

A $10 change fee is assessed to any change made to the original registration, including transportation (where offered). No transportation or care changes accepted less than two weeks before program.

No tuition adjustment will be made for late arrival, early departure or dismissal from camp. No adjustment to registration cost will be made for campers who are tardy, absent from camper days or are restricted due to disciplinary reasons, or inability to manage pre-existing conditions, current illness/injury or dismissal.

*Y Adventure Programs cannot refund payments when sessions are cut short or canceled due to circumstances beyond our control. These may include, but are not limited to, wilderness area closures, forest fires, flooding, or other climate and environmental hazards that would prevent us from providing a safe and meaningful experience for all participants.

A refund of program fees is available if you cancel your registration no later than 11:59 p.m. CT on the Monday two weeks before your program’s start date.

Changes must be made by Monday, 11:59pm, two full weeks prior to the start of the program week to avoid additional charges.

No refunds are available for changes or cancellations made after 11:59 p.m. CT on the Monday two weeks before your program’s start date. Program registration fees are non-refundable and non-transferrable.

A refund of program fees is available if you cancel your registration no later than 11:59 p.m. CT on the Monday two weeks before your program’s start date.

Changes must be received in writing by Monday, 11:59pm, two full weeks prior to the start of the session. A $10 change fee is assessed to any change made to the original registration, including transportation (where offered). No transportation or care changes accepted less than two weeks before program.

No refunds are available for changes or cancellations made after 11:59 p.m. CT on the Monday two weeks before your program’s start date. Program deposits are non-refundable and non-transferrable.

No refunds are available  for cancellations made less than one-month prior to the start of each session. 

Camp session change requests received one month or more prior to the session start date will be made, pending availability, and assessed a $25 change fee.

Campers who do not show up to a session will not receive a refund. Program deposits are non-refundable and non-transferrable. 

No tuition adjustment will be made for late arrival, early departure or dismissal from camp. No adjustment to registration cost will be made for campers who are tardy, absent from camper days or are restricted due to disciplinary reasons, or inability to manage pre-existing conditions, current illness/injury or dismissal.

*Y Adventure Programs cannot refund payments when sessions are cut short or canceled due to circumstances beyond our control. These may include, but are not limited to, wilderness area closures, forest fires, flooding, or other climate and environmental hazards that would prevent us from providing a safe and meaningful experience for all participants.

No refunds are available for cancellations after the payment-in-full date. 

Camp session change requests received one month or more prior to the session start date will be made, pending availability, and assessed a $25 change fee.

Campers who do not show up to a session will not receive a refund. Program deposits are non-refundable and non-transferrable. 

No tuition adjustment will be made for late arrival, early departure or dismissal from camp. No adjustment to registration cost will be made for campers who are tardy, absent from camper days or are restricted due to disciplinary reasons, or inability to manage pre-existing conditions, current illness/injury or dismissal. 

*Y Adventure Programs cannot refund payments when sessions are cut short or canceled due to circumstances beyond our control. These may include, but are not limited to, wilderness area closures, forest fires, flooding, or other climate and environmental hazards that would prevent us from providing a safe and meaningful experience for all participants.

No refunds are available after the payment-in-full date.

Summer reservation deposits are non-refundable and non-transferrable.

Non-Summer registrations and Book-Your-Own Getaway (BYOG) reservations will be assessed a $50 cancellation fee when cancelled before payment-in-full date.

Requests for any change(s) must be made in writing to customer service at least one (1) month before the session or reservation start date. Changes are subject to a $25 fee per change.

Campers who do not show up to a session will not receive a refund. 

No adjustments or refunds will be made to registration costs for campers who are tardy, absent from camper days or are restricted due to disciplinary reasons, or inability to manage pre-existing conditions, current illness/injury, or dismissal.

*Y Adventure Programs cannot refund payments when sessions are cut short or canceled due to circumstances beyond our control. These may include, but are not limited to, wilderness area closures, forest fires, flooding, or other climate and environmental hazards that would prevent us from providing a safe and meaningful experience for all participants.

A refund of program fees is available if you cancel your registration no later than 11:59 p.m. CT the day before your class, lesson or activity starts.  

To cancel your registration, review the Programs page in your online Y account or contact us. Not all programs are available to cancel online.

If there is concern regarding a physical/mental illness or injury that prevents you from participating in the session, a medical provider will need to provide proof of illness or injury to consider a partial refund for the remainder of the session. If you do not contact us by the 2nd missed class, no options will be available.

We cannot refund or credit missed classes due to circumstances that are beyond our control. This may include, but are not limited to, closures/cancellations due to extreme weather, contamination of the pool by other swimmers, and/or other hazards that would prevent us from providing a safe and meaningful experience for all participants. If we need to cancel a class due to staffing or instructor availability, we will issue you a partial credit for the missed class. 

A refund of program fees is available if you cancel your event registration no later than 11:59 p.m. CT five days day before your class, lesson, or activity starts.

No refunds are available for cancellations and no changes can be made fewer than five days before your class, lesson, or activity starts.

To cancel your registration, review the Programs page in your online Y account or contact us. Not all programs are available to cancel online.

You can make changes to your child’s sessions to accommodate your schedule. A refund of program fees is available for changes or cancellations completed online no later than 11:59 p.m. CT on the Monday, two weeks before the start of the week of care. 

No refunds are available for changes or cancellations made after 11:59 p.m. CT on the Monday, two weeks before the start of the week of care. Program registration fees are non-refundable and non-transferrable. 

No refunds are available for waitlist registration fees while you remain on the waitlist. You will receive a refund of these fees if you cancel your waitlist spot.  

You can make changes to your child’s sessions to accommodate your schedule. A refund of program fees is available for changes or cancellations completed online no later than 11:59 p.m. CT on the Monday, two weeks before the start of the week of care.  

No refunds are available for changes or cancellations made after 11:59 p.m. CT on the Monday two weeks before the start of the week of care. 

No refunds are available of program fee deposits.

 

YMCA of the North reserves the right to cancel or withdraw any program without notice. YMCA of the North is not responsible for costs incurred by a participant in preparing for a program that has been altered or canceled. 

We appreciate your participation in our programs and services.